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Dive into the research topics where Antonio Castellanos is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Collaborations and top research areas from the last five years
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The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes
Daw, A., Castellanos, A., Yom-Tov, G. B., Pender, J. & Gruendlinger, L., Mar 2025, In: Management Science. 71, 3, p. 2635-2656 22 p.Research output: Contribution to journal › Article › peer-review
3 Scopus citations -
CLOSING THE SERVICE: CONTRASTING ACTIVITY-BASED AND TIME-BASED SYSTEMATIC CLOSURE POLICIES
Castellanos, A., Daw, A., Ward, A. & Yom-Tov, G. B., 2024, 2024 Winter Simulation Conference, WSC 2024. Institute of Electrical and Electronics Engineers Inc., p. 2440-2451 12 p. (Proceedings - Winter Simulation Conference).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Combining Machine Learning and Queueing Theory for Data-driven Incarceration-Diversion Program Management
Li, B., Castellanos, A., Shi, P. & Ward, A., 25 Mar 2024, In: Proceedings of the AAAI Conference on Artificial Intelligence. 38, 21, p. 22920-22926 7 p.Research output: Contribution to journal › Conference article › peer-review
Open Access2 Scopus citations