Within closed communities there can be scarcity of resources to deal with severe individual or family difficulties when they arise. In addition, the communities' closed boundaries may create barriers that prevent social services in the broader society from providing needed help. A model that attempts to overcome such banders was examined in a qualitative study of 21 informal helpers known as askanim in ultra-Orthodox Jewish communities in Canada and Israel. The findings highlight that askanim can play a key role in attempting to resolve problems internally within the community; should this fail they can then serve as a bridge to the social services in the broader society. In both countries, professionals may approach them if they lack credibility, legitimacy, or information needed to assist families and children within a closed community. This model of collaboration that recognizes the limitations of professionals and the complementary role that resources from the community may have can potentially be applied to work with families and children in other closed communities as well.