Assessing e-moderation behavior from synchronous discussion protocols with a multi-dimensional methodology

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Abstract

The role of the human instructor in online learning has received increasingly more attention in the e-learning literature. In the present paper we focus on the particular case of human moderation of peer-to-peer debates in educational settings. A multi-dimensional methodology is proposed to identify and characterize different moderation styles in such settings. The method triangulates superficial and qualitative features of both moderation actions as well as the discussion as a whole. The application of this methodology to a sample of synchronous group discussions moderated by assigned peer moderators yielded five distinctively different moderation styles: A scaffolding, an orchestrating, an authoritative, an observing and a participative style. Implications and limitations of the coding methodology are discussed, as well as future directions for research and methodology development.

Original languageAmerican English
Pages (from-to)449-458
Number of pages10
JournalComputers in Human Behavior
Volume27
Issue number1
DOIs
StatePublished - Jan 2011

Bibliographical note

Funding Information:
The research reported here was supported by the 6th Framework Program of the European Community (project 027728). The author is grateful for Julia Gil’s assistance in data collection and coding development efforts.

Keywords

  • Computer-mediated communication
  • E-moderation
  • Moderation styles
  • Multi-dimensional methodology
  • Peer discussions

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