@inbook{c2ef92d5287c46d0b004ee3d4714a247,
title = "Changing the other party{\textquoteright}s attitude with high quality listening",
author = "Guy Itzchakov and Kluger, {Avraham N}",
year = "2019",
language = "American English",
isbn = "9781641054805",
series = "Negotiation essentials for lawyers",
publisher = "American Bar Association",
pages = "129--134",
editor = "{ Kupfer Schneider}, {Andrea } and { Honeyman}, {Chris }",
booktitle = "Negotiation essentials for lawyers",
address = "United States",
}