Evaluating the communication between groups in dispute: Equality in contact interventions between Jews and Arabs in Israel

This article examines a new approach for evaluating the process of interactive conflict-resolution interventions by focusing on the quality of communication between the groups in dispute. This approach assesses the extent to which contact interventions, aimed at improving relations between sides in dispute, actually promote among their participants relationships, behaviors, and interactions that fulfill standards of social justice, equality, and fairness. Creating equality in communication models and reinforces values of mutual respect and tolerance. Thus, establishing symmetrical communication can be especially important for many interventions conducted to resolve conflicts marked by unequal distribution of power. One such asymmetrical conflict is the one between the Jewish majority and the Arab minority in Israel. This article describes a study that applies our process-evaluation approach to assess equality and social justice in planned contact interventions between Israeli Jews and Arabs by measuring the degree to which members of the two groups contributed equally to the communication between them. Finally, the article presents guidelines, derived from this and other similar studies, for establishing communication equality in other planned contact interventions.