Facilitating Listening Scale (FLS): (Bouskila-Yam & Kluger, 2011)

The Facilitating Listening Scale (FLS) was developed to measure both speaker's perceptions of interlocutor's listening behaviors and attributions of the consequences of these behaviors for the speaker (Bouskila-Yam & Kluger, 2011). The original 138 FLS items were pooled from 10 existing listening questionnaires and augmented with new items, developed to reflect existing theories.A principal component analysis (N = 977 subordinates) revealed nine interpretable components. These components were used to construct nine subscales, containing 52 items, including scales of constructive and destructive listening behaviors and positive and negative listening consequences. The constructive listening behavior subscales have received the most research, have shown reliabilities exceeding .90, and have initial support for their validity.