Frameworks and Models in Decision-Making and Judgment in Child Welfare and Protection

This chapter presents the basic concepts, theoretical perspectives, and areas of scholarship that bear on decisions in child welfare—making choices in decision environments characterized by high levels of uncertainty. The authors distinguish between normative models that predict what decision-makers ought to choose when faced with alternatives and descriptive models that describe how they tend to make these choices in real life. The chapter reviews those challenges that may be especially relevant in the complex context of child welfare and protection. One way in which decision-makers overcome task complexities and limitations in human information processing (bounded rationality) is by using heuristics to navigate complex tasks. The chapter reviews strategies to correct some limitations in judgment. The authors examine the relationships between workers’ predictions of what would be the outcomes of the case and the actual outcomes and describe two types of error (false positive and false negative) and the related concepts of specificity and sensitivity. These issues are followed by a description of the Lens Model and some of its implications for child welfare decision-making, including predictive risk modeling and studies on information processing models. The final section presents current theoretical models in child welfare decision-making and describes Decision-Making Ecology (DME) and Judgments and Decision Processes in Context (JUDPiC). The chapter concludes with suggestions for future research on child welfare decision-making that could contribute to our conceptual understanding and have practical utility as well.