TY - JOUR
T1 - Improving Transparency in Service Delivery to Fight Corruption? Mapping Multi-Stakeholder Voices on Digitization in the Indian Public Healthcare Sector
AU - Chakraborty, Anwesha
AU - Kubbe, Ina
N1 - Publisher Copyright:
© 2024 SAGE Publications.
PY - 2024
Y1 - 2024
N2 - In recent years, digital technologies have been recognized as essential for combating corruption in healthcare by academics and practitioners alike. Our study focuses on India, where healthcare policies increasingly emphasize digital public health services. We analyze multi-stakeholder perspectives emerging in the country post the 2020 launch of a national digital health plan. The study uses interviews, participant observation, and official video transcripts to critically appraise these perspectives. Although government actors view digital innovation as a panacea for issues like inclusion, transparency, and service delivery, other stakeholders raise concerns on wide-ranging issues. These include infrastructural and design challenges, unclear policies on data privacy, and the opaque role of private companies in providing digital solutions. Particularly, grassroots actors warn of new opportunities for corruption due to extensive digitization. This article explores the dichotomy between policy intentions and practical realities, highlighting the complex relationship between digital transformation in healthcare and corruption control.
AB - In recent years, digital technologies have been recognized as essential for combating corruption in healthcare by academics and practitioners alike. Our study focuses on India, where healthcare policies increasingly emphasize digital public health services. We analyze multi-stakeholder perspectives emerging in the country post the 2020 launch of a national digital health plan. The study uses interviews, participant observation, and official video transcripts to critically appraise these perspectives. Although government actors view digital innovation as a panacea for issues like inclusion, transparency, and service delivery, other stakeholders raise concerns on wide-ranging issues. These include infrastructural and design challenges, unclear policies on data privacy, and the opaque role of private companies in providing digital solutions. Particularly, grassroots actors warn of new opportunities for corruption due to extensive digitization. This article explores the dichotomy between policy intentions and practical realities, highlighting the complex relationship between digital transformation in healthcare and corruption control.
KW - corruption
KW - digital public health services
KW - digitization
KW - India
KW - transparency
UR - http://www.scopus.com/inward/record.url?scp=85200963723&partnerID=8YFLogxK
U2 - 10.1177/00027642241268555
DO - 10.1177/00027642241268555
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AN - SCOPUS:85200963723
SN - 0002-7642
JO - American Behavioral Scientist
JF - American Behavioral Scientist
ER -