“Mind the Police Dissatisfaction Gap”: The Effect of Callbacks to Victims of Unsolved Crimes in London

Jim McKee, Barak Ariel*, Vincent Harinam

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

6 Scopus citations

Abstract

Satisfaction from police performance in cases that are screened out from police investigation is low, particularly for victims who report online. In a randomized controlled trial, we report the impact of reassurance telephone callbacks on satisfaction scores for victims of vehicle crime in London, United Kingdom. Evidence suggests that reassurance callbacks cause victims to express more favorable attitudes toward the police, with more pronounced satisfaction scores among minority victims, particularly those who report their crime online. We argue that callbacks to victims are advantageous in an era of a police legitimacy crisis with diminished resources for law enforcement.

Original languageAmerican English
Pages (from-to)744-763
Number of pages20
JournalJustice Quarterly
Volume40
Issue number5
DOIs
StatePublished - 2023

Bibliographical note

Publisher Copyright:
© 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group on behalf of Academy of Criminal Justice Sciences.

Keywords

  • Victims
  • call back
  • police
  • randomized controlled trial
  • reassurance

Fingerprint

Dive into the research topics of '“Mind the Police Dissatisfaction Gap”: The Effect of Callbacks to Victims of Unsolved Crimes in London'. Together they form a unique fingerprint.

Cite this