Nonprofit and for-profit home carein israel:Clients’ assessments

Hillel Schmid*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

11 Scopus citations

Abstract

Clients’ assessments of differences between nonprofit and for-profit organizations delivering home care services to Israel’sfrail elderly were studied. No significant differences were foundbetween nonprofit and for-profit providers with respect to organizational efficiency; speed of placement and replacement of home careworkers; responsiveness to clients’ complaints; and supervision ofcare plans, schedules, and service delivery. Systematic differenceswere found, however, in clients' perceptions of workers employedby nonprofit versus for-profit service providers. Tie differences relatedto the home care workers’ adaptation to clients’ needs and wants;how well workers delivered services; and how satisfied clients were with the services received. Indications are that the relatively high efficiency of nonprofit organizations can largely be attributed to theperformance of their home care workers.

Original languageEnglish
Pages (from-to)95-115
Number of pages21
JournalJournal of Aging and Social Policy
Volume5
Issue number3
DOIs
StatePublished - 13 Dec 1993

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