Patterns of online seeking and providing help among adolescents: a preliminary study

Yuliya Lipshits-Braziler*, Sima Amram-Vaknin, Gali Pesin-Michael, Moshe Tatar

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


We proposed a typology of adolescents’ online support-related behaviours based on two facets: help-seeking and help-providing: (1) Transceivers seek and provide help; (2) Receivers seek help but do not provide it; (3) Transmitters provide help, yet do not seek it; and (4) Idlers refrain from seeking and providing help. Of the 528 adolescents, the largest group are Transceivers (45%), and they seek help mainly from peers through social networking sites, around social issues. For Receivers (5%) the most important facilitator of seeking help is anonymity. Transmitters (16%) refrain from seeking help due to self-reliance. Idlers (34%) refrain from seeking help due to their preference to face-to-face encounters. The characteristics of the four patterns are discussed in light of counselling implications.

Original languageAmerican English
Pages (from-to)29-42
Number of pages14
JournalBritish Journal of Guidance and Counselling
Issue number1
StatePublished - 2022

Bibliographical note

Publisher Copyright:
© 2020 Informa UK Limited, trading as Taylor & Francis Group.


  • Help-seeking
  • adolescence
  • cyberspace
  • gender differences
  • help-providing


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