TY - JOUR
T1 - Person- versus computer-mediated feedback
AU - Kluger, Avraham N.
AU - Adler, Seymour
PY - 1993
Y1 - 1993
N2 - The effects of feedback provided by a person versus that provided by a computer on performance, motivation, and feedback seeking were studied. Employing a 2 × 3 experimental design, subjects were assigned to one of three feedback conditions: (a) no feedback, (b) feedback only upon request, and (c) automatic feedback with feedback provided either by a person or a computer. The results indicate that (a) subjects are more likely to seek feedback from a computer than from another person; (b) feedback from a person causes a decline in performance relative to a condition where a person is present but does not deliver feedback; (c) both human- and computer-mediated feedback reduce motivation in comparison to a control group that receives no feedback; and (d) personality - in this case, self-esteem and public and private self-consciousness - interacts with the receipt of person-mediated feedback to negatively affect performance.
AB - The effects of feedback provided by a person versus that provided by a computer on performance, motivation, and feedback seeking were studied. Employing a 2 × 3 experimental design, subjects were assigned to one of three feedback conditions: (a) no feedback, (b) feedback only upon request, and (c) automatic feedback with feedback provided either by a person or a computer. The results indicate that (a) subjects are more likely to seek feedback from a computer than from another person; (b) feedback from a person causes a decline in performance relative to a condition where a person is present but does not deliver feedback; (c) both human- and computer-mediated feedback reduce motivation in comparison to a control group that receives no feedback; and (d) personality - in this case, self-esteem and public and private self-consciousness - interacts with the receipt of person-mediated feedback to negatively affect performance.
UR - http://www.scopus.com/inward/record.url?scp=0002205708&partnerID=8YFLogxK
U2 - 10.1016/0747-5632(93)90017-M
DO - 10.1016/0747-5632(93)90017-M
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AN - SCOPUS:0002205708
SN - 0747-5632
VL - 9
SP - 1
EP - 16
JO - Computers in Human Behavior
JF - Computers in Human Behavior
IS - 1
ER -