Neural knowledge-grounded generative models for dialogue often produce content that is factually inconsistent with the knowledge they rely on, making them unreliable and limiting their applicability. Inspired by recent work on evaluating factual consistency in abstractive summarization, we propose an automatic evaluation metric for factual consistency in knowledge-grounded dialogue using automatic question generation and question answering. Our metric, denoted Q², compares answer spans using natural language inference (NLI), instead of token-based matching as done in previous work. To foster proper evaluation, we curate a novel dataset of dialogue system outputs for the Wizard-of-Wikipedia dataset, manually annotated for factual consistency. We perform a thorough meta-evaluation of Q² against other metrics using this dataset and two others, where it consistently shows higher correlation with human judgements.
|Name||EMNLP 2021 - 2021 Conference on Empirical Methods in Natural Language Processing, Proceedings|
|Conference||2021 Conference on Empirical Methods in Natural Language Processing, EMNLP 2021|
|City||Virtual, Punta Cana|
|Period||7/11/21 → 11/11/21|
- natural language inference
- Natural Language Processing