Relationships Between Organizational Properties and Service Effectiveness in Home Care Organizations

The paper presents research findings on the relationships between organizational properties and service effectiveness in home care organizations. The study investigates three main components of the home care system in Israel-the provider organization, the home care worker and elderly clients. The findings indicate that equity in allocating services to elderly clients and the degree of empowerment granted to them in determining the care plan affects their evaluation of the services and their satisfaction with the organization. Equity was also found to have a significant correlation with worker satisfaction and workers’ perceptions of the organization’s performance. Workers’ assessments of the organization’s performance were also related to training programs and working conditions. Finally, it was found that training and working conditions also influence the rate of complaints reported by the provider organizations. No significant relationships were found between organizational control and service effectiveness.