Street-Level Bureaucrats at the Forefront of Pandemic Response: A Comparative Perspective

Anat Gofen*, Gabriela Lotta

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

51 Scopus citations


Crises’ implications for street-level implementation are understudied despite street-level bureaucracy, as the operational arm of the state, by definition, serving on the frontline of crisis treatment. Drawing on multiple public services provided by varied street-level bureaucrats’ professions in different countries, this special issue demonstrates key implications for street-level implementation during the first months of the COVID-19 pandemic, both as perceived by the public and by decision-makers and as practiced. Applying a comparative perspective rarely taken in street-level research exemplifies understudied variance across countries, professions, and time. Fast policymaking cycles inherent to crisis highlight overlooked upward influence of street-level bureaucrats in policymaking.

Original languageAmerican English
Pages (from-to)3-15
Number of pages13
JournalJournal of Comparative Policy Analysis: Research and Practice
Issue number1
StatePublished - 2021

Bibliographical note

Publisher Copyright:
© 2021 The Editor, Journal of Comparative Policy Analysis: Research and Practice.


  • COVID-19 pandemic
  • comparative context
  • crisis treatment
  • public services
  • street-level bureaucrats
  • street-level theory


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