Sustained journalist–audience reciprocity in a meso new-space: The case of a journalistic WhatsApp group

By engaging with journalists in the networked media environment, audiences can play a role in shaping the epistemologies of journalism: how journalists know what they know, and communicate knowledge claims. While audiences have been offered opportunities to engage in news-production processes, ongoing reciprocal relationships between journalists and audiences online are rare. This study shows how sustained reciprocity takes place in a large-scale WhatsApp group opened by an Israeli journalist/blogger for her audience. Based on an analysis of group conversations, blog posts, and interviews, we demonstrate how a continuous conversation between the journalist and her loyal audience members allows the co-construction of journalistic knowledge across the news-production process. The online space that affords ongoing reciprocal exchanges is termed here a meso news-space, occurring between the private and public realms. This study contributes to understanding how sustained reciprocity can be accomplished and how it can promote shared benefits for journalists and community members.