The limits of burden-reducing policies: A case study of unemployment insurance during the COVID-19 crisis in Israel

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Abstract

This study examines policy efforts to reduce administrative burden and to increase accessibility to unemployment insurance (UI) during the COVID-19 crisis in Israel and the consequences of these for claimants. A mixed-method approach was applied, utilising administrative documents, interviews and survey data. The findings suggest a mixed trend: Burden-reducing measures were introduced but were constrained by the system's preexisting infrastructure. While some claimants experienced the process as simple, many others experienced it as onerous, primarily due to a lack of communication with authorities. Two key insights for successful implementation of burden-reduction policies are highlighted: A well-established infrastructure and bidirectional communication.

Original languageAmerican English
Pages (from-to)77-93
Number of pages17
JournalJournal of Poverty and Social Justice
Volume30
Issue number1
DOIs
StatePublished - Feb 2022

Bibliographical note

Publisher Copyright:
© 2022 Policy Press.

Keywords

  • COVID-19
  • Israel
  • administrative burden
  • cash benefits
  • unemployment insurance (UI)

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