This study examines policy efforts to reduce administrative burden and to increase accessibility to unemployment insurance (UI) during the COVID-19 crisis in Israel and the consequences of these for claimants. A mixed-method approach was applied, utilising administrative documents, interviews and survey data. The findings suggest a mixed trend: Burden-reducing measures were introduced but were constrained by the system's preexisting infrastructure. While some claimants experienced the process as simple, many others experienced it as onerous, primarily due to a lack of communication with authorities. Two key insights for successful implementation of burden-reduction policies are highlighted: A well-established infrastructure and bidirectional communication.
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- administrative burden
- cash benefits
- unemployment insurance (UI)