The Relationship between Organizational Properties and Service Effectiveness in Residential Boarding Schools

Within the context of residential boarding schools for underprivileged and deprived children, the paper presents research findings on the relationship between organizational properties and service effectiveness. The findings reveal a moderate level of centralized authority in decision-making and moderate to high levels of formalization, coordination, staff autonomy and workers' influence. In addition, the study reveals high levels of effectiveness in terms of children's satisfaction, response to children's needs and worker satisfaction. The paper indicates that the higher the levels of formalization, workers' autonomy, and workers' influence, the greater the children's satisfaction. In addition, the higher the levels of formalization, coordination, and workers' influence, the higher the level of responses to children's needs. Formalization was found to have the most significant impact on all effectiveness measures.