TY - JOUR
T1 - Trust-oriented affordances
T2 - A five-country study of news trustworthiness and its socio-technical articulations
AU - Aharoni, Tali
AU - Tenenboim-Weinblatt, Keren
AU - Kligler-Vilenchik, Neta
AU - Boczkowski, Pablo
AU - Hayashi, Kaori
AU - Mitchelstein, Eugenia
AU - Villi, Mikko
N1 - Publisher Copyright:
© The Author(s) 2022.
PY - 2024/6
Y1 - 2024/6
N2 - Research on trust has come to the forefront of communication studies. Beyond the dominant focus on informational trust and its country-specific articulations, trustworthiness evaluations can relate to the materiality of news and its global manifestations. Especially in digital algorithmic environments, understanding news trustworthiness requires a holistic approach, which combines informational and socio-technical aspects while addressing both institutional and interpersonal trust. Drawing on 488 in-depth interviews with media consumers in Argentina, Finland, Israel, Japan, and the United States, this article investigates news (dis)trust from the lens of socio-materiality. The six trust-oriented affordances we identified—selectivity, interactivity, customization, searchability, information abundance, and immediacy—reveal important socio-technical commonalities that underlie news trust across countries. These affordances, moreover, point to an interplay of trust and self-agency. Taken together, the findings illuminate the lived experience of news trust as manifested across cultures and offer a broader understanding of trustworthiness within current media ecology.
AB - Research on trust has come to the forefront of communication studies. Beyond the dominant focus on informational trust and its country-specific articulations, trustworthiness evaluations can relate to the materiality of news and its global manifestations. Especially in digital algorithmic environments, understanding news trustworthiness requires a holistic approach, which combines informational and socio-technical aspects while addressing both institutional and interpersonal trust. Drawing on 488 in-depth interviews with media consumers in Argentina, Finland, Israel, Japan, and the United States, this article investigates news (dis)trust from the lens of socio-materiality. The six trust-oriented affordances we identified—selectivity, interactivity, customization, searchability, information abundance, and immediacy—reveal important socio-technical commonalities that underlie news trust across countries. These affordances, moreover, point to an interplay of trust and self-agency. Taken together, the findings illuminate the lived experience of news trust as manifested across cultures and offer a broader understanding of trustworthiness within current media ecology.
KW - Affordances
KW - audience studies
KW - comparative research
KW - in-depth interviews
KW - news consumption
KW - trust
UR - http://www.scopus.com/inward/record.url?scp=85131549110&partnerID=8YFLogxK
U2 - 10.1177/14614448221096334
DO - 10.1177/14614448221096334
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AN - SCOPUS:85131549110
SN - 1461-4448
VL - 26
SP - 3088
EP - 3106
JO - New Media and Society
JF - New Media and Society
IS - 6
ER -