Who gave that hotel five stars? The concierge...

Dina Mayzlin*, Yaniv Dover, Judith Chevalier

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

2 Scopus citations
Original languageEnglish
JournalHarvard Business Review
Volume90
Issue number9
StatePublished - Sep 2012
Externally publishedYes

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